FAQ

Frequently Asked Questions

Retro suitcase of a traveler with travel stickers

Popular Questions

Got a question? We’re here to help.

  • When is the best time to take a cruise?

    • Caribbean Sea - Year Round
    • Bermuda - May thru September
    • Europe & The Mediterranean - May thru October
    • Alaska - May thru October
    • Mexican Riviera - Year Round
    • Panama Canal - October thru May
    • Hawaii - Year Round
    • South Pacific, Australia, & The Far East - November thru April
    • South America - December thru April

  • How do Travel Agents get Paid?

    Traditionally, agents are paid on commissions from the vendors. For example, if an agent sold an airline ticket to a client, the airline would pay them a commission on that plane ticket. More recently, some agents have been charging research fees.

  • Why should you use Moonlight Travel Agency?

    As my client, you can hire Moonlight Travel Agency to manage the stress of planning a trip and still get everything you want from your travel experience. Occasionally, through relationships, negotiating, and private information, Moonlight Travel Agency may also be able to offer a lower cost overall for your travel needs.

  • Can you work within a specific budget?

    Yes, we work within any realistic budget; an honest sharing of ideas and goals help us when making recommendations and suggested edits for travel plans.

  • Do I need Travel Insurance?

    To buy or not to buy: that is the question regarding travel insurance. It depends on risk and your tolerance if you are taking a relatively short trip and haven’t paid a fortune. ( you determine what a fortune means to you).


    However, if you have a significant nonrefundable deposit, are traveling at a difficult time of the year (i.e., hurricane season, snow storms), have a potential medical condition, or traveling internationally. Then, travel insurance is strongly recommended.

  • How do I cancel a trip?

    Call us right away. If it’s after normal business hours, please get in touch with the next involved travel supplier (airline, hotel, tour operator, cruise line) to cancel any reservations you cannot use. If you purchased travel insurance, please get in touch with the insurance company’s 24-hour line to start the cancellation process and ensure your maximum refund.

Please make sure that you have all the required travel documents and that they are up-to-date.

Most U.S. citizens must use a U.S. passport to travel overseas and reenter the United States. A passport is an internationally recognized travel document that verifies your identity and citizenship. Most foreign countries require a valid passport to enter and leave. Some countries may allow you to enter with only a birth certificate or with a birth certificate and a driver’s license. Still, all persons, including U.S. citizens traveling by air, must present a valid passport to reenter the United States. If traveling by land or sea, you must provide evidence of your U.S. citizenship and identity when you reenter the United States. For many land or sea trips, you can travel using the new U.S. passport card instead of the standard passport book. Ensure your passport and other forms of identity are current weeks before your departure date. International travel must be six months or more until expiration on passport books. If you are traveling with children, be aware that some countries have instituted requirements to help prevent child abductions and may require travelers to present proof of relationship to the children and evidence of consent from any non-accompanying parent or guardian (s).

Pack Smart!

  • Pack light so you can move more quickly and have a free hand when needed.
  • Carry a minimum number of valuables and plan places to conceal them.
  • Use covered luggage tags to avoid casually observing your identity and nationality.
  • Avoid packing IDs, tickets, and vital documents in backpacks or other places you won’t be able to see at all times.
  • Make sure you have a change of clothes, toiletries, and any medications in your carry-on luggage, just in case.
  • Pack a pair of comfortable shoes and bring an extra sweater or jacket in your tote to add or remove layers (as local weather can change over a day and from destination to destination).

Bring Photocopies of Your Itinerary and Travel Documents

Make two photocopies of all your travel documents in case of emergency or if your documents are lost or stolen. Leave one copy with a friend or relative at home.


It would be best if you let at least one person know exactly where you will be staying and how to contact you in an emergency is always a great idea. Could you carry the other copy with you, stored separately from the originals? Documents to make copies of include:

  • Passport ID page
  • Foreign visa (if applicable)
  • Itinerary
  • Hotel confirmation
  • Airline ticket
  • Driver’s license
  • Credit cards brought on the trip
  • Travelers check serial numbers
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